Shipping & Refund Policy

Last Updated: 17-04-2026

At Steamy Dhal, we are committed to delivering high-quality orid dhal and related products efficiently while ensuring customer satisfaction.

We deliver across Tamil Nadu, Kerala, and other selected locations in India based on order quantity.
Orders are usually dispatched within 1–2 working days after confirmation.
Delivery time may vary between 2–5 working days, depending on location and transport availability.
For bulk orders (30kg / 50kg ), we use lorry transport or logistics partners to ensure safe delivery.
Packaging will be done using PP bags or jute bags based on availability and customer requirement.
Tracking details will be shared where applicable.
Customers must provide accurate delivery details. We are not responsible for delays caused by incorrect information.

We ensure proper quality checks before dispatch.
Returns are accepted only in case of:
- Damaged goods during transit
- Wrong product delivered
Any issue must be reported within 24 hours of delivery with photo proof.
After verification, we will:
- Replace the product OR
- Provide a suitable refund/adjustment
❌ We do not accept returns for:
- Change of mind
- Minor quality variations (natural product differences)

For any queries regarding shipping, returns, or orders, please contact:

📧 steamydhal@gmail.com
📍 7-A, Patel Road, Virudhunagar - 626001
📞 +91 81221 36900

Steamy Dhal